Payment Policy

Accepted Payment Methods

At YesRadiothai Vinyls, we offer secure and convenient payment options for your vinyl record purchases:

  • PayPal: Our primary payment method, offering buyer protection and secure transactions
  • Credit/Debit Cards: We accept all major cards through our secure PayPal gateway
  • Bank Transfer: Available for Australian customers (details provided upon request)

PayPal Payments

When completing your purchase with PayPal:

  • You will be redirected to PayPal's secure payment page
  • Log in with your PayPal credentials to confirm payment
  • No PayPal account? Select "Pay with Debit/Credit Card" option
  • Your order will be shipped to your PayPal address
  • Please ensure your PayPal shipping address is correct

Security Measures

Your security is our priority:

  • All transactions are encrypted using SSL technology
  • We never store your credit card information
  • PayPal's buyer protection covers your purchase
  • Regular security audits ensure safe transactions

Order Processing

Understanding our order process:

  • Orders are processed during business hours (AEST)
  • Confirmation email sent after successful payment
  • Processing time: 1-2 business days
  • Tracking information provided via email

Currency and Pricing

Important information about our pricing:

  • All prices listed in Australian Dollars (AUD)
  • International orders processed in AUD
  • Currency conversion handled by PayPal
  • Prices include GST for Australian customers

Payment Issues

If you experience any payment issues:

  • Contact our support team at contact@yesradiothai.com
  • Call us at +61 2 8327 0192 during business hours
  • Visit our store at 2 Holt St, Stanmore NSW 2048, Australia
  • We aim to resolve all payment issues within 24 hours

Special Orders

For custom or high-value orders:

  • Contact us directly to arrange payment
  • Special payment arrangements available
  • Insurance options for valuable items
  • Custom invoicing available upon request

Refund Processing

Our refund policy ensures:

  • Refunds processed through original payment method
  • Processing time: 3-5 business days
  • PayPal refunds typically faster
  • Bank transfer refunds may take longer