Returns Policy

Return Period

Our return policy extends to 30 days from the date of delivery. After this period, we regrettably cannot offer refunds or exchanges. This policy ensures both customer satisfaction and the maintenance of our high-quality standards.

Eligible Returns

We accept returns on vinyl records that:

  • Were shipped directly from YesRadiothai Vinyls
  • Are faulty due to manufacturing defects
  • Were incorrectly shipped (wrong item)
  • Show quality issues not aligned with our standards

All returns must be accompanied by the original proof of purchase.

Non-Returnable Items

The following items cannot be returned:

  • Vinyl records with damaged packaging if the damage occurred after delivery
  • Records that have been played and show signs of use
  • Cleaning products and accessories that have been opened
  • Special order or custom-made items

Return Process

  1. Contact us at contact@yesradiothai.com to initiate your return
  2. Receive a Return Authorization Number (RAN)
  3. Package the item securely with all original materials
  4. Include the RAN and original proof of purchase
  5. Ship to our return address at 2 Holt St, Stanmore NSW 2048, Australia

Refund Process

Once we receive your return:

  • We will inspect the item within 2 business days
  • You will receive an email confirming receipt and inspection results
  • Approved refunds will be processed to your original payment method
  • Refunds typically appear in your account within 5-10 business days

Shipping Costs

Please note:

  • Original shipping costs are non-refundable
  • Return shipping costs are the responsibility of the customer
  • For faulty items, we will reimburse return shipping costs
  • We recommend using tracked shipping for all returns

Damaged or Lost Returns

YesRadiothai Vinyls is not responsible for:

  • Items damaged during return shipping
  • Returns lost in transit
  • Returns sent to incorrect addresses
  • Returns without proper tracking information

Contact Information

For any questions about returns or refunds, please contact us:

  • Email: contact@yesradiothai.com
  • Phone: +61 2 8327 0192
  • Address: 2 Holt St, Stanmore NSW 2048, Australia