Service Policy

Last updated: December 2, 2024

1. Service Overview

At YesRadiothai Vinyls, we are committed to providing exceptional service for all your vinyl record needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

  • Email: contact@yesradiothai.com
  • Phone: +61 2 8327 0192
  • Address: 2 Holt St, Stanmore NSW 2048, Australia

2.2 Support Hours

Our customer support team is available:

  • Monday to Friday: 9:00 AM - 6:00 PM AEST
  • Saturday: 10:00 AM - 4:00 PM AEST
  • Sunday: Closed

3. Vinyl Record Services

3.1 Available Services

  • Professional vinyl cleaning
  • Record restoration
  • Sleeve repair and preservation
  • Vinyl grading and assessment
  • Playability testing
  • Audio quality evaluation

3.2 Service Timeframes

Standard service times:

  • Assessment: 1-2 business days
  • Basic cleaning: 2-3 business days
  • Restoration work: 7-14 business days
  • Complex repairs: 14-21 business days

4. Warranty Services

4.1 Standard Warranty

All vinyl records purchased from YesRadiothai Vinyls include:

  • 30-day satisfaction guarantee
  • 90-day warranty against playback issues
  • Free condition assessment within 7 days of purchase

4.2 Premium Care Service

Optional premium care services include:

  • 12-month extended protection
  • Priority cleaning service
  • Quarterly condition assessment
  • Discounted restoration services

5. Specialist Services

5.1 Collection Care

  • Collection assessment
  • Storage consultation
  • Preservation advice
  • Insurance valuation
  • Authentication services

5.2 Educational Services

  • Vinyl care workshops
  • Equipment setup guidance
  • Listening sessions
  • Collection management advice

6. Service Pricing

6.1 Assessment Fees

  • Basic assessment: Free
  • Detailed condition report: $25
  • Expert consultation: $50

6.2 Service Costs

  • Basic cleaning: $20-35
  • Deep cleaning: $40-60
  • Restoration work: $80-150
  • Custom preservation: Quote based on requirements

7. Quality Assurance

Our commitment to quality includes:

  • Professional assessment of all records
  • Quality testing before and after service
  • Detailed service documentation
  • Satisfaction guarantee on all services
  • Follow-up quality checks

8. Service Requests

8.1 How to Request Service

  1. Contact our support team
  2. Describe service needed
  3. Receive initial assessment
  4. Schedule service appointment
  5. Approve service quote

8.2 Required Information

  • Record details and pressing information
  • Current condition description
  • Service history if any
  • Specific concerns or issues
  • Preferred timeline

9. Service Guarantees

We stand behind our services with:

  • 30-day warranty on all services
  • Satisfaction guarantee
  • Best practice procedures
  • Professional expertise
  • Quality materials and equipment

10. Policy Updates

YesRadiothai Vinyls reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.